Complaints

Medico2u has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two (2) working days of receiving them and to respond to all formal written complaints within five (5) working days of receiving them. To lodge a formal complaint, please send an email to the Superintendent Pharmacist at complaints@medico2u.com.

We operate a complaints procedure as part of the NHS system for dealing with complaints which meets the national criteria. Our pharmacy team can provide you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services:

Patient Advice and Liaison Service
Northwick Park Hospital
Watford Road Harrow
HA1 3UJ
020 8869 5118
lnwh-tr.pals@nhs.net

An independent complaints advocacy service is also available to provide advice and support for people who wish to complain about the NHS:
NHS Complaints Advocacy
Brent VoiceAbility
Suite 100G
Crown House
North Circular Road
London
NW10 7PN
0300 330 0642
brentadvocacy@voiceability.org

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