Terms and Conditions

These Terms & Conditions apply to your use of the www.medico2u.co.uk website ("the website") and all orders placed with Medico2u.

Medico2u is the trading name for Paragon Health Solutions Limited Company registered in England - company number 10011097 who is registered with the General Pharmaceutical Council - registration number: 9010917).

The Superintendent Pharmacist is Mr Kojo Amoako-Wiredu (General Pharmaceutical Council - registration number 2071625)


  1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the website. By utilising the website you acknowledge your acceptance of these general terms and conditions. Medico2u retains the right to change the terms and conditions at any time without warning or prior notice.
  2. The website is owned by Paragon Health Solutions Ltd whose Registered office address is Chantry Lodge Pyecombe Street, Pyecombe, Brighton, England, BN45 7EE
  3. The contents of the website are specifically for the residents of the UK. The law concerning the operation of the website is governed by English Law and any transaction is deemed to have taken place in England. The website is therefore subject to the jurisdiction of the English courts.
  4. Anyone wishing to purchase items on the website is required to submit their details via the website. The user (anyone utilising any part of the website, cumulatively referred to as 'you' or 'your') must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase (and register with Medico2u) any items on the website. Proof of age may be requested at any time by Medico2u. The user will be responsible for the use of the website so you must ensure that you keep your log-in and password details private. The user will be responsible for any use or misuse of the website where your log-in details have been used.
  5. Medico2u and NHS Choices have taken reasonable care to ensure the content of the website is correct and current. Medico2u and NHS Choices disclaims any and all warranties of any kind with respect to the contents of the website to the full extent permitted by law.
  6. Medico2u, related companies and their directors and employees will not be liable for any loss or claims arising from use of the website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The wsers' statutory rights as a consumer are not affected by these terms and conditions.
  7. All information and content on the website is for information only. If the user has any doubts regarding the pharmaceutical products, they should contact their doctor or medical advisor. Users are reminded to check information for products on the packaging and leaflet that comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.
  8. Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect, you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.
  9. We may, from time to time, provide links from the website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
  10. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.


  1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
  2. You understand that you, and not Medico2u are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
  3. You must not use the website for any of the following:

-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

- to cause annoyance, inconvenience or needless anxiety.


  1. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


  • We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


  • All information contained on the website is wholly owned by Medico2u and NHS Choices; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, information pertaining to a specific product or products for information only.


  • Risk and title in the products will pass to you when they are dispatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products.
  • To register with and use this site you must be over 18 and the details which you give us must be true.
  • You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
  • Medico2u and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Medico2u, its directors or employees.
  • All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use.
  • If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
  • Any links on this web site to other web sites are provided for your interest only and Medico2u has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order has been placed, the transaction is processed manually at the premises.


  • Online consultations carry certain limitations of clinical assessment and should our clinicians feel the need, prescription requests may be rejected on a clinical basis.
  • Consultation questionnaires are recoded for audit purposes and securely kepy safe. 
  • Medico2u has a network of UK clinicians it uses to clincally assess questionaires and write prescriptions. 


  • Once an order has been placed, the transaction is processed manually at the premises of Medico2u by our registered pharmacists who are members of the General Pharmaceutical Council.
  • This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Medico2u may accept or decline in its absolute discretion without having to give a reason.
  • A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Medico2u following checking of orders by a pharmacist.
  • We only deliver prescription medication within the UK.
  • Payment will usually be taken by Medico2u at the time that goods are dispatched. Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment.
  • In the event of default, reasonable collection charges and/or solicitors' fees will be added to the customer's account.
  • EU residents pay the VAT inclusive price. Non-EU/exempt residents pay the exclusive price.
  • All NHS Prescription Services provided by Medico2u are provided on a "best endeavours" basis.
  • Requests made electronically from this website will be forwarded to your doctor as soon as possible. Due to the range of third party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.
  • Medico2u will endeavour to ensure that all Prescription Only Medicines (POM) prices are correct on the website. In some cases, the prices may vary due to manufacturer price increase, product availability and/or special-order requirement. In such cases Medico2u will contact you on receipt of the prescription to inform you of any price difference. We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.
  • You are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.


All offers on this site are subject to availability and whilst stocks last. A maximum of one discount offer code and/or voucher code may be used for a single order.


Your privacy is important to us. Please see our Privacy Policy for details.

You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.

Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP. In addition, the following Terms and Conditions apply to users of the NHS Prescription Service.


  • Your Summary Care Record (SCR) contains information from your health record such as your current prescription details, allergies and any bad reactions to medication you have had in the past. It will also include your name, address, date of birth and your unique NHS Number to help identify you correctly.
  • In providing care to you, Medico2u would like to view your Summary Care Record in order to provide the best possible care for you from the most up to date information available. Whenever your record is accessed, the details will be recorded should you wish to question this at any point in the future. You can change this permission at any point just by contacting us.
  • You can opt-out of having an SCR altogether and you should contact your GP practice who will record this, if this is your preference.
  • For more information on the Summary Care Record, please visit www.digital.nhs.uk/summary-care-records/patients


  • All designs, text, graphics, their selection and arrangement on this website are the copyright of Medico2u. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Medico2u's prior written consent is strictly prohibited.
  • All brand names, product, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Medico2u for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights. This contract is governed by English Law.

The above terms are subject to change due to the implementation of the Consumer Bill of Rights Act 2015.

These terms and conditions do not affect your statutory rights as a consumer.



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